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Overview 

The Panopoulos Receptionist is responsible for delivering exceptional customer service and communicating effectively with management, customers and co-workers. Specifically, the Receptionist is expected to: 

  • Market and grow the business 
  • Provide exceptional customer service 
  • Control expenses 
  • Complete required tasks 

As a receptionist, you will be held accountable for these key areas. Successful performance will be measured by meeting or exceeding established requirements. 

 

Responsibilities 

Market and grow the business  

  • Meet or exceed minimum productivity requirements as established by the company 
  • Promote and sell services and products, including recommending and selling additional services and/or retail products which will enhance and improve the customer’s image and/or contribute to the customer’s satisfaction with services performance 
  • Clearly convey a complete understanding of pricing for available services; 
  • Coordinate Promotional Sales displays as directed by the company using ShopTalk 
  • Responsible for sales to all walk-in retail customers. 

Provide exceptional customer service as the receptionist 

  • Understand the needs of the customer, greet each customer professionally by name, escort all clients through the salon, give salon tour when necessary 
  • Estimate wait times for scheduled and unscheduled appointments 
  • Answer the telephone promptly and professionally 
  • Handle general complaints and refer customer service issues to the manager 

Manage and control expenses  

  • Follow weekly salon schedules as directed by Salon Manager 
  • Correctly charge for services rendered and products purchased, including proper discounting according to Company policy 
  • Safeguard company assets by adhering to company policies and procedures 

Complete required administrative tasks/compliance 

  • Perform a variety of tasks related to assisting salon operations, including but not limited to: answering telephones, stocking shelves, sweeping hair and other duties as assigned by manager 
  • Communicate effectively with management, customers and co-workers in a professional and courteous manner 
  • Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety 
  • Attend work timely and consistently, including attending mandatory staff meetings, training sessions or as otherwise required by management 
  • Adhere to all corporate policies, procedures and work rules 
  • Handle all POS transactions including opening and closing the register. 

 

Qualifications 

  • Ability to work in a dynamic salon environment as the receptionist 
  • Good time management skills, good judgment, and the ability to multi-task. 
  • Well-developed interpersonal skills to communicate in a professional and courteous manner with customers, co-workers, and management. 
  • Computer knowledge including but not limited to point-of-sale systems and data entry. 
  • Ability to work a flexible receptionist schedule including nights and weekends 

 

Physical Requirements 

  • Frequent lifting up to 10 lbs. to stock retail shelves. Occasional lifting 10-25 lbs. to assist unloading monthly shipment of products. 
  • Continuous standing throughout the day  
  • Continuous reaching, alternating between shoulder level and above shoulder level height to stock shelves. 
  • Occasional pushing and pulling to move styling chair. 
  • Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and client perfume. 
  • Occasional climbing of ladder/stepstool to stock shelves, retrieve products and maintain salon 
  • Ability to communicate with customers regarding services offered and requested and the customer’s needs and wants. 
  • Basic reading, writing and mathematical skills necessary to read and complete company forms and other documents. 
  • Occasional travel to mandatory meetings and training sessions, including overnight travel.